Terms and Conditions
Booking
A deposit of £100.00 is required to confirm a place on each chosen course. The deposit must be paid within 7 days of booking; failure to so will result in the cancellation of your booking.
The deposit is not refundable under any circumstances. Please check the course and assessment dates and consider the course requirements before applying. Please contact us if you have any questions.
Cancellation
If a cancellation is made at least 14 days before the start of the course, the booking can be transferred to a later course, where available, at no additional cost. If there are no suitable course dates available, the deposit will be lost and any additional fees paid will be refunded.
Except for exceptional circumstances (medical or personal), cancellations less than 14 days before the start of the course will result in the deposit and any additional fees paid being lost.
Once the course has started, refunds will not be given. In exceptional circumstances (medical or personal), a transfer to a later course may be arranged, where possible.
Failure to attend a course will result in all fees being lost.
Transfers
Transfers are dependent on the availability of places on future course. If there are no suitable, available places and the original dates booked are no longer suitable, the deposit will be lost.
If a transfer is requested more than 14 days before the start of the original course, there will be no charge.
Except in exceptional circumstances (medical or personal), transfer requests less than 14 days before the start of the original course are subject to a fee of £75.00.
Except in exceptional circumstances (medical or personal), transfer requests during a course are subject to a fee of £75.00.
Payment
All course fees must be paid in full, or payment terms must be agreed, by the start of the course. Applicants are not eligible to attend their course unless payment has been received/arranged and will result in the deposit being lost.
Applicants who are funding their training through an Advanced Learner Loan must complete all required actions and have an "approved" loan by the start of the course. Any ongoing issues relating to loan applications must be reported to us at the earliest possible time and before the start of the course.
Assessment Resits
Assessment resits completed during your course are free of charge.
Resits completeted after your course has finished are also free of charge, however, if you fail to attend a planned appointment, a fee of £50.00 will be charged and further appointments cannot be arranged until this has been paid.
Exceptional circumstances
Decided at the discretion of the Envisage partners.