Available Support
Supporting You Every Step of the Way
At Envisage Training, your success is our priority. We believe that everyone learns differently, which is why we provide personalised support before, during and after your course.
Whether you need help understanding course content, building your confidence, managing your workload or simply have a question, our team is here to help. We pride ourselves on creating a friendly, approachable learning environment where you can ask for support whenever you need it.
No question is too small. If something is preventing you from getting the most from your course, please let us know—we'll work with you to find the best solution.
Our Commitment to You
When you study with Envisage Training, you can expect:
✓ Friendly, approachable tutors and support staff
✓ One-to-one learner support tailored to your needs
✓ Support before, during and after your course
✓ Flexible communication by phone, email, video call or face-to-face
✓ Prompt responses to your questions and concerns
✓ Guidance to help you achieve your qualification and progress your career
Our commitment is to offer a uniquely supportive service which helps our learners to succeed.
What Support is Available?
One-to-One Support
Everyone's learning journey is different, so we offer individual support whenever it's needed. Support can be providedf face-to-face, over the phone, by video call or via email. We can meet at one of our course venues, at our Sheffield Hub, at your workplace (where appropriate), or another suitable location. Our aim is simple—to help you overcome any barriers to learning and complete your qualification with confidence.
English and Maths Support
Strong English and maths skills are important in the fitness industry, from communicating with clients to completing paperwork and assessments. If you'd like to improve your confidence in these areas, we're here to help. We've developed industry-specific learning resources and can provide additional guidance throughout your course. Our support is designed to build confidence rather than test ability, helping you develop practical skills that you'll use throughout your career.
Wellbeing and Mental Health
Looking after your wellbeing is just as important as achieving your qualification. If you're feeling overwhelmed, experiencing stress or anxiety, or dealing with personal circumstances that are affecting your studies, please speak to us. We'll always listen without judgement and do our best to support you. While we're not mental health professionals, we can help you access the right support and make reasonable adjustments to your learning where appropriate. You don't have to face challenges alone.
Additional Support Services
If you need specialist advice or support, the following organisations may be able to help:
- Mind: Mental health information and local support services.
- Samaritans: Confidential emotional support, available 24 hours a day.
- NHS Talking Therapies: Free NHS support for anxiety, stress and depression.
- The Skills Toolkit: Free courses to improve English, maths and digital skills.
- National Careers Service: Careers advice, CV support and progression guidance.
- Sheffield Mind: Local mental health support for people living in Sheffield and surrounding areas.
Reasonable Adjustments
If you have a disability, learning difficulty, neurodiverse condition or any additional learning need, please let us know before your course begins—or at any point during your learning. We'll work with you to identify reasonable adjustments wherever possible, helping to ensure you can access your course and assessments fairly and confidently.
We're Here to Help
We know that asking for support isn't always easy, but you'll never be judged for doing so. If you have any questions or would like to discuss your individual circumstances, please get in touch with our friendly team. Together, we'll find the right support to help you succeed.
Need Help?
Whether you have a question before enrolling, need support during your course, or would like to discuss your individual learning needs, our friendly team is here to help.
📞 Call us: 0114 223 5650
📧 Email us: info@envisagetraining.co.uk
📍 Visit us:
Envisage Training
English Institute of Sport (EIS)
Coleridge Road
Sheffield
S9 5DA
🕒 Office Opening Hours:
Monday to Friday: 9:00am – 4:00pm
To make sure the right member of our team is available, we recommend arranging an appointment before visiting our Sheffield Office. If you contact us outside of office hours, simply leave us a message or send us an email and we'll get back to you as soon as possible on the next working day.
Remember – you don't have to struggle on your own. If you need support, we're only a phone call or email away, and we're always happy to help.
